Davis Door Service, Inc.

About Davis Door Service, Inc.

When my garage door spring broke, I reached out to Davis Door Service. Initially, Ryan reassured me they could perform the repair the following day. However, when the technician arrived, I was disappointed to learn it would only be a temporary fix and that a follow-up visit would be necessary for the actual repair. The situation was made worse by the dismissive response from the manager when I called to express my concerns, leaving me feeling unheard.

On a brighter note, after sharing my experience in an online review, the owner reached out to personally apologize and offered to come back the next day to properly fix the door at no charge. This gesture demonstrated their commitment to customer service, even if the initial interaction was frustrating. While I didn’t benefit from the fee waiver, I appreciated the follow-up and acknowledgment of the mix-up.

Despite my mixed experience, many customers have had positive outcomes with Davis Door Service. They’ve quickly handled emergency situations, like a same-day installation for a damaged bay door and highly praised the professionalism of the technicians. Whether you need spring repairs or specialized installations, this Seattle-based company seems capable, even if their communication could use some improvements.