Rencon Door & Glass LLC

About Rencon Door & Glass LLC

In Chesapeake, I recently had an experience with Rencon Door & Glass that was a mix of highs and lows. While the team was responsive and arrived the same day to fix my broken commercial glass door, the customer service left something to be desired. A particular staff member, Courtenay, received criticism for her attitude, which dampened the overall customer experience for some.

On the positive side, others have praised Rencon’s friendly staff and how easy they make the repair process. I noticed that many customers felt like part of the family, highlighting the approachable nature of the team. They also offered hassle-free returns, which indicates a commitment to customer satisfaction despite individual experiences.

While I appreciated their quick response time and the professionalism shown during the repair, it’s important to be aware of the mixed feedback on customer service. If you need spring repairs, opener installations, or general door repairs in the area, Rencon might be a solid choice, but you may want to manage your expectations based on my experience and others’ reviews.