OnTrac Garage Doors

Q: "What garage door services does OnTrac offer?"

"OnTrac Garage Doors in Winston-Salem handles spring replacement, opener repair, and garage door installation. They work with home warranty programs like AHS and provide detailed estimates before starting work."

Q: "How quickly can OnTrac come out for a repair?"

"OnTrac responds fast—customers report technicians arriving within hours of their first call. They also provide follow-up estimates quickly, often within 30 minutes."

Q: "Does OnTrac offer emergency repair service?"

"Yes, OnTrac offers evening and weekend availability, with hours extending to 11:00 PM most days and Sunday service available. Contact them directly at their website for same-day emergency requests."

Q: "Do they provide free estimates?"

"OnTrac provides detailed estimates before work begins. Their technicians take time to explain repair options and communicate clearly about parts and pricing."

Q: "Are they licensed and insured?"

"Check OnTrac's website at ontracgaragedoors.com/winston-salem/ or call ahead to confirm current licensing, bonding, and insurance details."

1147 Shattalon Enterprise Way, Winston-Salem, NC 27105, USA

★ 4.2 / 5 25 reviews

free-estimatesnew-door-installationopener-repairresidentialspring-replacement

Hours

friday	7:00 AM – 4:00 PM
monday	7:00 AM – 11:00 PM
saturday	Closed
sunday	7:00 AM – 11:00 PM
thursday	7:00 AM – 11:00 PM
tuesday	7:00 AM – 11:00 PM
wednesday	7:00 AM – 11:00 PM

Contact & Details

(336) 283-2331

Visit Website

Get Directions

Location

What People Are Saying

I have a a home warranty through AHS. One of our springs broke on our garage door and needed to be replaced

I went thru Angi to find a garage door installer

Great service. Came out within hours of our first call and assessed what was wrong with our garage

Get a Free Garage Door Quote

Tell us what you need and we'll connect you with a top-rated pro in Winston-Salem, NC. No obligation.

About OnTrac Garage Doors

In Winston-Salem, OnTrac Garage Doors provides prompt service that many homeowners appreciate. One customer shared how, despite a wait related to their home warranty, the team was professional and honest about replacing both springs, securing a deal that brought the total to $350—well below the typical $600. Their transparency around costs maintained trust and left them satisfied with the service.

However, not every experience has been positive. One homeowner recounted a concerning incident where a spring mount failed after OnTrac’s installation. This led to a dangerous situation when the garage door crashed down unexpectedly. Communication issues during this incident left the customer frustrated, cautioning potential clients to be aware of possible risks.

On a brighter note, many others have praised the company for its quick response and thorough work. A customer mentioned receiving a follow-up estimate within 30 minutes from their technician Sean, who took the time to explain options and communicate clearly about parts availability. With emergency services and detailed pricing, OnTrac Garage Doors has made a name for itself in the area, though it’s wise to consider all reviews before making a decision.

Frequently Asked Questions

What garage door services does OnTrac offer?

OnTrac Garage Doors in Winston-Salem handles spring replacement, opener repair, and garage door installation. They work with home warranty programs like AHS and provide detailed estimates before starting work.

How quickly can OnTrac come out for a repair?

OnTrac responds fast—customers report technicians arriving within hours of their first call. They also provide follow-up estimates quickly, often within 30 minutes.

Does OnTrac offer emergency repair service?

Yes, OnTrac offers evening and weekend availability, with hours extending to 11:00 PM most days and Sunday service available. Contact them directly at their website for same-day emergency requests.

Do they provide free estimates?

OnTrac provides detailed estimates before work begins. Their technicians take time to explain repair options and communicate clearly about parts and pricing.

Are they licensed and insured?

Check OnTrac's website at ontracgaragedoors.com/winston-salem/ or call ahead to confirm current licensing, bonding, and insurance details.