OnTrac Garage Doors

About OnTrac Garage Doors

In Winston-Salem, OnTrac Garage Doors provides prompt service that many homeowners appreciate. One customer shared how, despite a wait related to their home warranty, the team was professional and honest about replacing both springs, securing a deal that brought the total to $350—well below the typical $600. Their transparency around costs maintained trust and left them satisfied with the service.

However, not every experience has been positive. One homeowner recounted a concerning incident where a spring mount failed after OnTrac’s installation. This led to a dangerous situation when the garage door crashed down unexpectedly. Communication issues during this incident left the customer frustrated, cautioning potential clients to be aware of possible risks.

On a brighter note, many others have praised the company for its quick response and thorough work. A customer mentioned receiving a follow-up estimate within 30 minutes from their technician Sean, who took the time to explain options and communicate clearly about parts availability. With emergency services and detailed pricing, OnTrac Garage Doors has made a name for itself in the area, though it’s wise to consider all reviews before making a decision.