Crawford Door Systems Inc a division of DuraServ

About Crawford Door Systems Inc a division of DuraServ

Service from Crawford Door Systems in Wilmington can be a mixed bag. While some customers rave about their quick response times and ability to fix emergencies—like one couple who appreciated a same-day repair after a mishap with their garage door—others have faced issues with billing and lack of follow-up. One homeowner described their frustration after receiving an unexpectedly high bill following what they thought was a routine service, while a different customer found themselves in collections due to delays in invoicing.

The technicians are generally praised for their promptness and skills, but many have echoed concerns about the administrative side of the business. Complaints highlight difficulties in reaching the office for invoices and follow-ups, leaving some feeling frustrated and confused about their charges. One client even noted that they had to fight for clarification on their bill after several attempts went unanswered, which doesn’t inspire confidence in the company’s operational efficiency.

Installation experiences also vary widely. A customer reported dissatisfaction with the quality of work after having a new door put in, citing damage during installation and slow response to rectify the mistakes. While some appreciate the initial service, the overall execution and communication appear to need significant improvement. For those in need of urgent repairs, Crawford Door Systems might be a viable option, but be prepared for potential hurdles on the billing and administrative front.