Lion Garage Door Repair & Installation

About Lion Garage Door Repair & Installation

I had a mixed experience with the service from Lion Garage Door Repair in Raleigh. Initially, I was impressed by Regan’s professionalism and the transparent process he provided during the installation of my new garage door. He even took the time to program my old remotes, which saved me a lot of hassle. It’s clear they prioritize customer service, as the owner Robert personally called to make sure everything was on track.

However, I faced significant issues soon after the installation. The new door wouldn’t consistently close, and multiple visits from the technicians didn’t resolve the problem. After some back and forth, it turned out they had reused old wiring instead of installing new ones, which led to more frustration and a lack of follow-up from the company. Despite my attempts to reach them, I found their communication lacking when it came to addressing my ongoing issues.

On a positive note, other customers have had great experiences with technicians like David and Melvin, who were noted for their responsiveness and helpfulness. While some reviews highlight excellent service and follow-ups, my experience drew attention to gaps in communication and support after the initial installation. If you need spring repairs or opener installations, they offer 24/7 service, but make sure you’re comfortable with their follow-up processes.