OGD Overhead Garage Door

About OGD Overhead Garage Door

I recently had a technician from OGD Overhead Garage Door come out to address my garage door issues, and while the service was prompt, my experience was a mixed bag. The technician, Will, was fantastic—efficient and knowledgeable about the spring adjustments that needed to be made, and he took the time to go over repair options. I appreciated his expertise, but the quality of the service was a stark contrast to the price. For a simple lubrication job, my neighbor was quoted nearly $300, which felt excessive given the minimal work involved.

Communication with the company was hit or miss. Some reviewers noted good customer service, while others expressed frustration over lack of follow-up or the technicians arriving without proper identification. One customer even complained about a technician showing up in plain clothes and providing a vague verbal estimate, which left them feeling uneasy. Given these mixed reviews, it seems like you might roll the dice on the technician’s reliability and professionalism.

OGD does offer 24/7 emergency services and claims to provide detailed estimates before performing work, but it’s clear that this isn’t always the reality. Some customers felt they were charged excessively for minor repairs, leading to dissatisfaction with the overall value. So while Will’s work was commendable, the pricing and inconsistency in service quality might have me considering alternatives next time the garage door acts up.