Overhead Door Company of Owensboro

About Overhead Door Company of Owensboro

I had a solid experience with Overhead Door Company of Owensboro when I needed urgent garage door repairs. Eddie handled the installation efficiently, confirming our appointment ahead of time and keeping me in the loop on his arrival. He was professional and friendly, making the whole process smoother than expected.

However, my experience wasn’t entirely without hiccups. Another review highlighted similar concerns about communication following a service call that didn’t yield the desired results. Despite getting a technician out quickly, follow-up responses were lacking, leading to frustration over unresolved issues. This lack of timely communication seems to be an area for improvement for the company.

On a brighter note, my interactions with Luke and Dylan were commendable. They arrived on schedule, clearly explained the repairs, and efficiently fixed my door. Their personable approach made me feel confident in their work. Overall, while the company has its strengths in customer service and timely repairs, addressing communication lapses would greatly enhance their reputation in Owensboro.