OGD Overhead Garage Door

About OGD Overhead Garage Door

I had a mixed experience with the garage door service in Louisville. While some technicians, like Mason, showed professionalism and provided swift repairs—fixing my door and upgrading the springs in just a few hours—I’ve heard others had serious concerns about pricing transparency. One friend mentioned being quoted over $1,000 for a part that cost only $220, which felt deceptive and left a sour taste regarding their business practices.

Communication seemed to be another issue, as one customer recalled that after spending over $1,200 on a new opener, they were promised reimbursement for a credit card service charge that never came. The friendly demeanor of the technician did not overshadow the frustrations faced when dealing with billing and follow-up. It’s unfortunate that a potentially positive experience was marred by these problems.

For emergency repairs, the company does promise a 24-hour response, making it convenient if you find yourself in a jam. If you choose to call, be prepared for quotes that may fluctuate, and ensure clarity on pricing upfront, as some have run into surprises after the fact. Overall, while there are positives, caution is advised based on feedback from other homeowners in the area.