Professional Garage Door

About Professional Garage Door

My experience with Professional Garage Door in Plainfield was a mixed bag. On one hand, they offered a great deal on garage doors for my new home, with standout service from Jeff Moscan, who went above and beyond to ensure everything was perfect. The professionalism of the staff was notable, making the initial purchase smooth and enjoyable.

However, not all interactions were as positive. I faced significant delays with the order I placed back in February, with no clear updates from the company. When I attempted to contact them for answers, I found the representative unhelpful and dismissive. It left me feeling frustrated and undervalued as a customer, especially as I waited over four months for a product that I had expected in a timely manner.

The repair services also seemed to lack clarity. While a technician quickly adjusted a broken spring at my business, I was taken aback by the unexpected $150 charge shortly after installation, despite having heard about warranty options. This experience factors into my hesitance to recommend them wholeheartedly. Overall, while their team shows potential, my concerns about communication and pricing present some real drawbacks.