Southern Illinois Door Company

About Southern Illinois Door Company

Residents of Mount Vernon have generally appreciated the services offered by Southern Illinois Door Company. Many customers have noted their efficiency, with one homeowner reporting that a broken spring and a new door seal were addressed just hours after their initial call. The team managed to complete the job in under five hours, leaving the door functioning like new. Their swift response time is a significant asset for those needing quick repairs.

However, feedback on customer service has been mixed. While several clients praise the technicians for their expertise and quick work, others have experienced less favorable interactions, particularly with staff at the office. One reviewer highlighted an unpleasant encounter with a receptionist, which detracted from their overall satisfaction. It’s clear that improvements in customer relations could enhance the experience for future clients.

Pricing transparency has also come under scrutiny, with some customers feeling the costs were inconsistent. One unhappy client mentioned being charged $120 for a brief service without any new parts, leading to frustration. Despite these issues, the quality of the actual repair work seems to be reliable, making Southern Illinois Door Company a solid option for garage door repairs, especially if you can navigate the office’s customer service challenges.