Quality Garage Door

About Quality Garage Door

I had an experience with Jeremy from Quality Garage Door in Westminster when my spring broke. The technician was timely and efficient, replacing the broken springs and servicing my entire garage door system at a reasonable price. However, I later faced issues with the warranty service when one of the springs failed after a year. The responses I received were frustrating; it felt as though Peggy, the owner’s wife, was dismissive and accusatory rather than helpful, which soured my overall impression of the company.

While some reviews highlight the professionalism of the technicians, others mention significant issues with customer service. Multiple customers reported unpleasant interactions with Peggy and Randy, where they experienced rudeness and a lack of accountability. One reviewer noted how Peggy’s aggressive communication style added stress to an already frustrating situation, leaving them feeling undervalued as customers.

That said, if you need immediate service, Quality Garage Door’s 24-hour availability in Westminster might be appealing. Yet, based on mixed feedback, potential customers should weigh the importance of reliable customer service against the quality of the actual repairs made.