The Garage Door Pros

About The Garage Door Pros

If you’re looking for garage door repair services in Santa Rosa, The Garage Door Pros may not meet your expectations. Multiple reviews highlight issues with customer service and reliability, particularly after the company’s acquisition of Sonoma Overhead Doors. One long-time contractor shared frustration over a four-month delay in receiving products, while others reported miscommunication and unhelpful service, leading to feelings of being misled.

Although some customers had positive experiences with specific technicians, like Frank, who was noted for his knowledge, many felt let down by the overall handling of their cases. There are complaints about unexpected charges, especially for issues that should have been covered under warranty. A client reported being charged nearly $200 for a quick fix that could have been resolved without cost, which raises concerns about pricing transparency.

On a positive note, some technicians, such as Ben and George, have been recognized for their professionalism and promptness. However, with the mixed feedback surrounding response times and service quality, it’s worth considering other options in the area if you’re looking for reliable garage door repairs.