Cookson Door Sales of Arizona a division of DuraServ

About Cookson Door Sales of Arizona a division of DuraServ

I had a mixed experience with the garage door repair services in Tempe. On one hand, the prompt response time was impressive, and the team swiftly diagnosed the issues with my door. They were kind and professional, ensuring the repair was completed efficiently and at a reasonable price. However, I’ve heard concerns about the recent ownership change, which seems to have impacted the service quality. Some neighbors have mentioned unexpected high costs for evaluations that left them frustrated.

While my immediate service was satisfactory, it’s disheartening to learn that others have faced major issues, such as poor construction quality with the doors and a lack of follow-up from customer service. One homeowner shared a troubling story about the company not addressing online inquiries in a timely manner, which seems to be a growing trend affecting customer satisfaction. It seems that the new management might be struggling to keep up with expectations.

On a more positive note, several neighbors reported great experiences with new door installations at competitive prices. It’s clear that Cookson Door Sales has the potential for solid service, especially for routine maintenance, but there may be inconsistencies in customer care and product quality. For those in need of repairs or installations, I recommend considering multiple options based on recent reviews.